Last Updated: August 2026

At Solor Dip, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

1. Return Eligibility

Products may be eligible for return or replacement if they meet the following conditions:

• The request is made within 7 days of delivery.
• The product is unused and in resalable condition.
• The product is returned with its original packaging, accessories, manuals, and other included items.
• Proof of purchase/order details are provided.
• The product has not been damaged due to misuse, improper installation, negligence, or unauthorized modification.

Certain products may have different return conditions, which will be communicated on the relevant product page or at the time of purchase.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, please provide:

• Order number
• Product details
• Photographs of the product
• Photographs/videos of the packaging, where applicable
• A description of the issue

After reviewing the claim, we may arrange a replacement, repair, or refund, depending on the nature of the issue and applicable warranty or return terms.

3. Wrong Product Received

If you receive a product different from the one ordered, please notify us within the applicable return period.

After verification, we may arrange for the incorrect product to be returned and the correct product to be dispatched, subject to availability.

4. Change of Mind

Returns due solely to a change of mind may be accepted only where the product qualifies under our applicable return conditions.

The product must be unused, undamaged, and returned with all original packaging and accessories.

Return shipping charges, where applicable, may be deducted from the refund or may be payable by the customer.

5. Non-Returnable Products

Certain products may not be eligible for return, including products that:

• Have been installed or used improperly
• Have been physically damaged after delivery
• Have been modified, repaired, or tampered with without authorization
• Are missing original accessories or components
• Are returned without required packaging or documentation
• Are specifically identified as non-returnable on the product page

6. How to Request a Return

To request a return or replacement:

1. Contact our customer support team within the applicable return period.
2. Provide your order number and reason for the request.
3. Share photographs/videos if requested.
4. Wait for return approval and instructions.
5. Pack the product securely with its original accessories and packaging.
6. Send the product using the return instructions provided by Solor Dip.

Please do not ship a product back without receiving return instructions from us.

7. Return Inspection

Returned products may be inspected after they reach us.

A return or refund may be declined if the product is found to have been:

• Used beyond reasonable inspection
• Damaged by the customer
• Improperly installed
• Modified or tampered with
• Returned without required components or accessories

8. Refund Process

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method, subject to payment-provider processing timelines.

Depending on the payment method and banking institution, the refund may take additional business days to appear in your account.

9. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving a wrong, damaged, or defective product.

For customer-requested returns, applicable return shipping costs may be deducted from the refund or charged separately.

10. Replacement

Where a replacement is approved, we will arrange replacement of the product subject to availability.

If the same product is unavailable, we may provide an alternative resolution, such as a refund or another suitable option, as applicable.

11. Cancellation

Order cancellation requests should be submitted as soon as possible.

If an order has already been dispatched or delivered, the standard return process may apply instead of cancellation.

12. Warranty Claims

Some Solor Dip products may include a manufacturer’s or product-specific warranty.

Warranty claims are separate from standard returns and are subject to the applicable warranty terms. Damage caused by improper installation, misuse, accidental damage, unauthorized repairs, or normal wear and tear may not be covered.

13. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where there is evidence of fraudulent activity, repeated misuse of the return policy, product tampering, or other abuse of the return process.

14. Policy Changes

Solor Dip may update this Return & Refund Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

15. Contact Us

For return, replacement, or refund assistance, please contact us:

Solor Dip
Email: info@solordip.com
Phone: +91 9890966500
Address: 24, Jalpurti Colony ,Near Sai Mandir ,VMV Road ,Amravati -444604